Neighbor Detects Water Damage from Sun City Palm Desert Home

7/12/2016 (Permalink)

Toilet Supply Line Causes Water Damage

Neighbor Detects Water Damage Coming from a Sun City Palm Desert Home

Good neighbors are there to help each other out whenever they can. Whether it is watching each other’s children, baking treats for one another or even spotting water damage coming from your home, it is always nice to know that your neighbor is looking out for you. 

At SERVPRO of Palm Desert, we recently had a homeowner call us after her neighbor had noticed water coming out of the front door. That much water leaking from the house looked suspicious, so the neighbor called the homeowner about the leaking water. It turns out the homeowner was out of town, so she contacted SERVPRO of Palm Desert for service and we became her eyes for her to assess the situation and give her an update. We were able to provide her with pictures and a short video so she could see where the damage was at. This was very helpful so this customer did not have to cancel her vacation plans and rush home.

Upon SERVPRO of Palm Desert arrival, it was discovered that the water was coming from the upstairs bathroom, as the supply line was leaking.

Project Manager, Greg Gallegos, updated the home owner and explained his initial inspection. He determined that the project was definitely something SERVPRO of Palm Desert could take care of in no time, so he called Crew Chief, Alex Diaz, and the rest of the team out to the home to start the water removal process. 

Due to the age of the home an asbestos test was ordered, which fortunately came back negative. In the meantime water was extracted and drying equipment was set up in order to dry the subflooring. Since it was determined safe to open walls and the ceilings SERVPRO of Palm Desert proceeded with the dry down remedies to dry down this home with speed and efficiency.  

The homeowner was so thankful to her neighbor and our team for being on the lookout for water damage and taking such great care of her home. We were happy to help! If you find water damage in your home, contact SERVPRO of Palm Desert today. We are experts in water damage removal and mold remediation.