After Hours Call to SERVPRO Means Immediate Response

12/5/2015 (Permalink)

No matter the hour of day or day of the year, SERVPRO of Palm Desert is available for your emergency water damage needs. Water damage doesn’t recognize national holidays or regular work hours, and an immediate response from your water damage company is important. That’s why we always make sure to keep at least one of our experienced staff on call at all times so you can receive around-the-clock service that is required when it comes to removing water damage.

A homeowner in Palm Desert recently had to call us at 11:00pm on a Saturday night after noticing her wall to wall carpet was wet. She had seen our ads that mentioned we were available 24 hours a day and knew to give us a call immediately. We responded immediately and sent our Project Manager, Edgar Carrasco and his on call team to the home to meet with the homeowner.

Edgar performed the initial inspection and accessed the damage of the affected areas. He found that the toilet had overflowed and was affecting the master bedroom, master bathroom, hallway, and family room.  He knew we would be able to help! After extracting water, pulling the carpet and pad for disposal due to furniture stains and blocking the furniture legs to protect from secondary damage the crew proceeded to set up drying equipment and allow the customer to go back to bed and get their rest. The following morning SERVPRO of Palm Desert arrived back at the loss site to continue removing baseboards, opening walls for ventilation, and continue with the dry down of the home.

The homeowner was very happy with the work performed by SERVPRO of Palm Desert. He was thrilled with our immediate response—and on a Saturday Night!—and promised that he would be calling again in any future water damage situation. We also want our customer to know that we can take care of their Carpet, Upholstery, or Tile Cleaning needs.